FAQ

Frequently Asked Questions

Everything you need to know about ordering Turkish natural stone.

Products & Specifications

We supply premium Turkish natural stone direct from Çanakkale quarries: travertine (classic, silver, walnut, red), marble, limestone, and decorative stone. Products are available as tiles, slabs, coping, pool pavers, wall cladding, and mosaic.

Yes. We can produce tiles, slabs, steps, and coping in custom sizes. Please share your dimensions and quantities when requesting a quote — typical tolerance is ±1 mm on thickness, ±2 mm on face dimensions.

Available finishes include: Polished, Honed, Brushed, Tumbled, Sandblasted, Aged, Vein-cut, and Cross-cut. Not all finishes are available for every stone type — confirm availability when requesting a quote.

Yes. Physical sample sets (typically 10×10 cm pieces) are available for most products. Contact us at oft@reportdisticaret.com to request samples — shipping cost applies for international sample deliveries.
Ordering & MOQ

Browse our product catalog, request a quote or sample, confirm the proforma invoice and make the payment stated on it. We produce, document and ship your order worldwide with customs paperwork handled. Read the step-by-step guide: How to Order from Turkey.

MOQ varies by product and is shown on each product page. As a general guide: standard tiles start from 1 pallet (~20–30 m²), slabs from 5 pieces. Full container orders (FCL) receive the best pricing. Contact us for smaller trial orders.

Click Request Quote on any product page, or contact us directly: oft@reportdisticaret.com or WhatsApp +90 540 280 04 04. Include product name, dimensions, finish, quantity, and destination country for the fastest response.

Yes. Samples are available for most products — indicated on each product page. 10×10 cm samples are free for B2B buyers; the international courier cost is paid by the buyer and credited against your first bulk order.

Yes. Our network covers quarries and factories across Turkey. Send us your specifications (stone type, colour, dimensions, finish, quantity) and we will source the best match and provide a competitive quote.
Shipping & Lead Time

Production lead time is typically 7–21 days depending on product and quantity. Sea freight (FCL/LCL) adds 15–35 days transit. Air freight: 3–14 days. Total lead times are shown on each product page.

Yes. Natural stone is heavy and sea freight is the standard method for bulk orders. We ship FCL (Full Container Load) and LCL (Less than Container Load) from Çanakkale and Istanbul ports to destinations worldwide. We can arrange freight forwarding to your destination port or door.

We quote FOB (Free on Board) by default, which is standard for stone exports. We can also arrange CIF (Cost, Insurance & Freight) or DAP (Delivered at Place) on request. Incoterms and port of loading are confirmed in the proforma invoice.

We ship worldwide. Major markets include the EU, USA, UK, Middle East, and Australia. See our Shipping page for transit times and estimated freight costs by region.
Documents & Customs

Every shipment includes: Commercial Invoice, Packing List, and Certificate of Origin. Bill of Lading (sea) or Airway Bill (air) is provided by the carrier. Additional documents on request.

Yes. EUR.1 (Pan-Euro-Med preferential tariff) and A.TR (Turkey–EU Customs Union) movement certificates are available on request. These can significantly reduce import duty for buyers in the EU and certain EFTA countries.

Common HS codes: Travertine tiles/slabs — 6802.91; Marble tiles/slabs — 6802.91; Raw/rough travertine blocks — 2515.12; Raw marble blocks — 2515.11. HS codes are confirmed on each commercial invoice. Your customs broker may apply country-specific sub-headings.

Under FOB or CIF terms, the buyer is responsible for import duties, VAT, and customs clearance in the destination country. We provide all necessary export documentation to support smooth clearance. For DAP orders, we coordinate delivery to your named place. Under DDP terms, import duties, VAT and clearance are included in our price.
Payment

We accept international bank transfer (SWIFT). Card payment via Stripe will be added soon. Payment details and schedule are stated on the proforma invoice.

Yes. Full container (FCL) orders receive the best unit pricing. LCL and pallet-level orders also benefit from volume pricing. Contact us with your quantities for a tailored quote.

Our standard quotation is FOB (Turkish port of loading). We can also provide CIF quotes that include freight and insurance to your destination port. Specify your preferred Incoterm and destination port when requesting a quote.
Quality & Inspection

We conduct quarry-level selection, calibration checks (thickness ±1 mm), and visual grading (Grade A / Commercial) before packing. Batch photos and calibration records are provided with every order. For large orders, we can arrange a pre-shipment inspection visit.

Yes. Buyers may nominate an independent inspection agency (SGS, Bureau Veritas, or similar) to inspect goods at our warehouse before loading. Inspection costs are at the buyer's account. We will coordinate access and provide a suitable inspection window.

Natural stone inherently varies in colour and veining between quarry batches. We source from consistent quarry sections to minimise variation and provide pre-shipment photos for approval. Significant colour deviations from approved samples are handled case-by-case — contact us within 7 days of delivery.

Photograph any damage upon receipt before unloading (required for insurance claims). Notify us in writing within 7 days of delivery with photos and a description (visible transport damage should also be noted on the carrier's delivery document). All shipments include cargo insurance. We will arrange a replacement shipment or credit note depending on the extent of damage.

Still have questions? Contact our team — we're happy to help.