OrderFromTurkey is operated by Report Global Trading Ltd. (Report Dış Ticaret ve Lojistik Ltd. Şti.). Every order is contracted, invoiced and coordinated by Report Global Trading, so you have one responsible counterpart from quotation to delivery.
What We Commit To
- Supplier Verification: Every manufacturer on our platform is vetted for export licence, tax registration and trade history. Manufacturer certificates are available on request.
- Product Quality: Goods must match the confirmed specification (finish, thickness, grade). Pre-shipment photos are provided for approval; independent inspection (e.g. SGS) can be arranged on request.
- Customs & Logistics: Export documentation and export clearance are handled by Report Global Trading. Import clearance and duties are included on DDP terms; otherwise they follow the agreed Incoterm.
- Payment: By international bank transfer (SWIFT); card payment via Stripe will be added soon. Payment details are stated on the proforma invoice.
How to File a Claim
If your shipment does not match the agreed specification or arrives damaged:
- Note visible transport damage on the carrier's delivery document and photograph it before unloading.
- Notify us in writing within 7 days of delivery (hidden defects: within 7 days of discovery) at oft@reportdisticaret.com with your order number, photos and a description.
- We coordinate with the manufacturer for replacement, repair, price reduction or refund of the affected items, as set out in our Terms of Service.
What Is Not Covered
- Natural variation in stone colour and veining (inherent to the material).
- Damage caused by improper handling after delivery.
- Changes in import duties or local taxes at the destination country (unless delivered DDP).
Questions?
We reply within 24 hours on business days. Reach us via email, WhatsApp or the contact form.